In order to keep no shows and/or short notice cancellations to minimum,
esNail Salon is implementing a new policy as follows There are more cancellations of overseas traveler's.
• New foreign clients are able to make appointments in person at the salon, full payment in advance will be required at the time.
•To make a reservation online, please register your credit card information in advance.
• There will be no refund for no shows. Please note that additional fees, such as added parts or extra service for longer nails, may occur at the time of service.
Cancellation policy
esNAIL is committed to provide every client the time and attention that you deserve for your service. Making an appointment at our salon means that we’ve reserved space and a nail stylist, just for you.
However, we also understand that sometimes circumstances arise and you need to make adjustments to your plans. If you must cancel or reschedule your appointment, we respectfully request that you observe the following guidelines.
Late Arrival:
As soon as you know that you are going to be late for your appointment, please contact us by phone immediately so that we can adjust our schedule. You may be asked to opt for an alternative service that requires less time to complete. If a client does not show up after 15 minutes of grace period without notice, the appointment will be treated as a no-show.
Cancellation/Rescheduling:
Please give us 24hour notice by phone during the regular business hours to cancel or reschedule your appointment.
The same day cancellation, rescheduling, or changing the menu may be possible only if you contact us by phone at least 6 hours before the original appointment. Our salon cancellation policy is intended to ensure that we have the opportunity to fill any last-minute availability. We don’t want to make any clients on the waiting list miss their chance to book an appointment or receive a service.
If you need to cancel because of a personal or medical emergency, please contact us as soon as possible, and we can decide how best to proceed.
Cancellation Fee: 100%
If you cancel up to the day before, there will be no charge.
If you cancel your reservation online, we will charge your registered credit card.
We appreciate your cooperation.
esNAIL staff
新規の esNAIL 海外クライアントへの
お知らせ
ノーショーおよび/または直前のキャンセルを最小限に抑えるために、
esNAIL は次のように新しいポリシーを実施しています。
外国人観光客のご予約キャンセルが増えています。
• 新規の外国人クライアントは、サロンで直接予約す ることができます。その際、全額前払いが必要です。
•オンラインでのご予約は、クレジットカード情報の登録が必要です。
• ノーショーの場合の返金はありません。
• パーツの追加やロングネイルの追加サービスなど、サービス時に追加料金が発生する場合がありますので ご了承ください。
ご協力をお願いいたします。
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